Gabriel Akinleye
Virtual Assistant | CRM Specialist | Remote Admin Support Pro
Lagos, NG.About
Detail-oriented Virtual Assistant with over 2 years of experience in remote customer support and virtual admin roles. Proficient in managing live chats, emails, and ticket systems using industry-standard tools like Zendesk, Intercom, Trello, and Google Workspace, with a proven ability to enhance efficiency and provide excellent client support.
Work
Summary
Successfully completed a virtual assistant internship, providing comprehensive support for executive scheduling, inbox management, and digital task boards.
Highlights
Provided executive-level support for scheduling, inbox triage, and digital task board management.
Applied strong communication and problem-solving skills to enhance team efficiency.
Contributed to creating a calm, clear, and efficient environment for busy digital teams.
Summary
Managed customer support operations, including email correspondence, meeting coordination, and documentation for a fast-paced digital platform.
Highlights
Efficiently managed email inboxes and scheduled meetings using Google Calendar and Gmail.
Organized and maintained client files and documentation via Google Drive, ensuring data integrity.
Facilitated client follow-ups, task updates, and team collaboration, improving workflow.
Reduced administrative turnaround time through streamlined processes.
Summary
Served as a Customer Care Representative, adeptly handling customer inquiries and resolving complex issues to maintain high service standards.
Highlights
Managed 50+ daily customer interactions via chat and email, demonstrating professionalism and empathy.
Resolved complex delivery issues through effective coordination with vendors and riders.
Processed refunds and tracked orders, successfully maintaining brand trust and customer satisfaction.
Optimized response time by 20% through the implementation of organized templates and workflow improvements.
Languages
English
Fluent
Skills
Virtual Assistance & Remote Admin Support
Virtual Assistant, Remote Administration, Administrative Support, Executive Support.
CRM Tools
Zendesk, Intercom, HubSpot (basic).
Google Workspace
Google Docs, Google Sheets, Google Calendar, Gmail, Google Drive.
Task & Time Management
Trello, Asana, Task Management, Time Management, Workflow Optimization.
Email & Inbox Management
Email Management, Inbox Management, Correspondence.
Live Chat & Customer Support
Live Chat, Customer Service, Customer Relations, Issue Resolution.
Scheduling & Calendar Coordination
Scheduling, Calendar Management, Meeting Coordination.
Documentation & File Organization
Documentation, File Management, Data Organization.
Communication
Professional Communication, Clear Communication, Written Communication, Verbal Communication.
Problem Solving & Process Improvement
Problem Solving, Process Optimization, Efficiency Improvement, Systems Thinking.